Phoenix-Black

Luxury with a Purpose
At the heart of our brand lies a commitment to both elegance and sustainability. From the sourcing of our materials to the meticulous production process, we ensure every step of our manufacturing is mindful of the environment.

We blend cutting-edge design with eco-conscious practices, using sustainable materials and ethical production methods to create luxurious, high-quality products that stand the test of time. Our dedication to sustainability means that every bag, shoe, and accessory is not only crafted for the modern woman and man but also for a better tomorrow.

Product	Care Instructions
Bags	Keep away from direct sunlight and heat sources. Store in a dust bag when not in use. Clean with a soft, damp cloth when necessary. Avoid overstuffing to maintain the bag's shape. Avoid contact with sharp objects to prevent scratches.

Policy	Details
Reporting Time	Returns & Exchanges must be reported within 1 week of receiving the delivery.
Method of Reporting	Return can be registered either by filling the return form or by writing us email with all the details and attached images if any available
Condition of the product	All products must be returned unworn and unused, with all related accessories (designer tags, shoe laces, dust bag(s), replacement tap-heels, and brand merchandise, if any), included within the original box and packaging. Please be sure to try on any shoes you've bought on a clean, carpeted surface to avoid scratching the sole of the shoe, which could result in damaging the item(s) and refusal of the return.
Return Shipping Charges	There are no fees associated with the return if they are to be collected from the same shipping address. Different shipping address will be charged accordingly. Any customs duties applied for international returns will be charged from the customer
Refund Timeline	Refunds can take between 5-10 business days, after the receival of the returned product.
Exchange Process	Once we receive the item to be exchanged in its original condition, we will pack and dispatch the new item without any extra delivery charge applied.